A map with needles on it, that are connected woth a green line

Customer journey map: Understand customers, acquire new customers

How do prospective customers become real customers? What channels make all the difference? Customer journey mapping helps you make your communication with potential customers more effective and use your marketing budget more efficiently.

Something is not right with your online shop or your ordering hotline. Enough people are interested in the products, but then they abandon the purchase just before check-out and don’t come back. The key question for you is: why does that happen?

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Customer experience management: how customers become happy and how they stay that way

What causes us to settle on a product? The fact that everything feels just right. Invest in customer loyalty with customer experience management.

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Success formula: Measure customer satisfaction with the Net Promoter Score (NPS)

The Net Promoter Score is the product of a single question and a simple formula. Find out here how even SMEs can employ it successfully.

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The customer relationship management workbook: the recipe for customer loyalty

Capture the hearts of your consumers with well-thought-out CRM. Our workbook shows you how to establish and maintain fruitful relationships with your customers.

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Customer experience management: how customers become happy and how they stay that way

Success formula: Measure customer satisfaction with the Net Promoter Score (NPS)

The customer relationship management workbook: the recipe for customer loyalty

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