Customer Experience Management
Latest & Greatest

Customer experience management: how customers become happy and how they stay that way

What causes us to settle on a product? The fact that everything feels just right. Invest in customer loyalty with customer experience management.
Three wooden cubes with a happy, a neutral and a sad face on it
Corporate & Culture

Success formula: Measure customer satisfaction with the Net Promoter Score (NPS)

The Net Promoter Score is the product of a single question and a simple formula. Find out here how even SMEs can employ it successfully.
A woman climbs a hill
Corporate & Culture

Risk management: a challenge in New Work

New Work is based on wanting to try out new things and therefore taking risks. You can identify these using careful risk management.
team holding their hands on seashore
Team & Transformation

Five qualities of a leader at the time of transformation: how not to be stuck in the past

Changes are permanent actions in our life. A leader should adapt to new challenges and a new environment. Job Wizards are telling which qualities are necessary for the leader in these circumstances.
Four people are happy in the office
You & We

Diversity management: variety is the future

For SMEs, diversity management is a clever tool with which to confront demographic change, find specialists and boost knowledge.
A woman in front of a smart window uses the window like a monitor
Work & Space

Smart Windows: Digital innovation from Poland

Glass is rarely the first product that people associate with digitisation. What potential do windows have to revolutionise our way of life?
CRM has a future workbook 3
Corporate & Culture

The customer relationship management workbook: the recipe for customer loyalty

Capture the hearts of your consumers with well-thought-out CRM. Our workbook shows you how to establish and maintain fruitful relationships with your customers.
A guy controls a machine remotely over a long distance with remote
Latest & Greatest

5G: what becomes possible when data is 100 times faster than before

The ultra-fast 5G technology is getting underway worldwide in the coming months. That opens up many new opportunities for companies – time to get prepared.
A group of employees brainstorm together in a round
Corporate & Culture

What is VUCA? And why do these four letters help businesses handle complexity better?

Digital transformation is shaking the world. The four terms that VUCA stands for can help you lead the way amid the chaos. Read how:
a digital twin of a turbine
Work & Space

Digital twins – doubling the potential for innovation

A digital twin enables you to depict existing and planned equipment and systems virtually. This allows you to significantly reduce development times.
a woman analyses different types of data an front of her such as diagrams
Future & Skills

Data scientists: how SMEs can turn data into sales

Data scientists use digital data to develop new business models in real time. Their skills are now essential in almost every industry.

Remote work: new flexibility and what we have to surrender for it

Location-independent work is a popular trend – not just among employees, but also for many companies. This is because it not only creates greater freedom for individuals, but also offers entirely new ...

Remote work in a vacation home
A man sits in front of a computer to create machine components
Latest & Greatest

High-performance computing: what it can do and for whom

High-performance computing (HPC) is the future. Read how SMEs can make use of the comprehensive and complex calculations to meet their requirements.
Backup Management
Corporate & Culture

Backup management: every business needs an emergency exit

Data provides the foundation of business in many modern companies. Backup management protects against attacks and breakdowns. Here is how SMEs can prepare.
A RFID Chip in close up
Latest & Greatest

RFID: How businesses use chip technology

We already use RFID chips to unlock our cars and pay simply by tapping our credit cards. What opportunities does this future technology hold?
Corporate & Culture

A cashless society in a few years’ time: is your company ready?

A cashless society will soon be a reality. Very soon. In Sweden, that time may come as soon as 2023. We investigate what factors are driving the development towards digital payments and ask what measures small and medium-sized enterprises should take.
Onboarding: How to achieve a perfect induction
You & We

Onboarding: How to achieve a perfect induction

The initial period at a new job lays the foundation for working productively together. We show you how to receive new staff properly.

Work clean – working like a top chef

In gastronomy, mise en place – positioned in the right location or place – is professional preparation of the workspace. A technical art with potential for the working world of the future. More and more ...

Top chef prepares his workspace, so should you do with yours
You & We

Reduce IT costs, optimise IT: the perfect pairing

Develop reliable IT, while simultaneously minimising IT costs: is it possible? Yes, it is! With Konica Minolta Workplace Hub and Smart Managed Services.
Innovation is good. Open innovation is even better.
You & We

Innovation is good. Open innovation is even better

Co-innovation opens your innovation processes out beyond your own company. Find out here how you can succeed in it.
A mountaineer stands on a mountain and looks into the distance
Future & Skills

The ALPEN method: organise working time better

You can plan your day efficiently with the ALPEN method. Buffer time helps you achieve more and celebrate successes.
A team stands in a circle, pushing each other
Team & Transformation

Holacracy – when the process leads the company

Holacracy is an organisational governance model for SMEs. It removes old structures of authority and redefines management. Read here what role it gives you.

Find the topics for your digital workplace of the future:

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